Returns & Exchanges Policy
Thank you for shopping with us! We acknowledge that occasionally items may not meet your expectations, hence we aim to facilitate the return procedure for you.
We suggest that you carefully consider the colors you wish to purchase and conduct thorough research beforehand, as colors may differ slightly due to various factors such as lighting and screen settings.
Certain products are intended for professional use only and require specialized knowledge, training, and skills to be utilized correctly. We cannot be held accountable for any adverse reactions or improper usage. Please note that we do not produce the items we sell. We recommend taking these products to your preferred salon to have them expertly applied.
If you have any inquiries regarding a product or its color/finish, please do not hesitate to contact us. We are always available to provide assistance.
RETURN + EXCHANGE POLICY
For hygiene and quality assurance reasons, all sales are final. We unfortunately cannot accept any exchanges or returns requests. Also, because each person can react differently to the use of a product and this reaction depends on several factors over which we have no control, we can not guarantee customer satisfaction. When placing your order, you accept these terms and acknowledge that your product selection corresponds to your needs.
Customers are responsible for the cost of return shipping. We suggest choosing the most economical shipping method available to send the package back to us. Please note that we cannot refund the original shipping charges or any return shipping costs.
FOR INCORRECT OR DEFECTIVE ITEM(S)
We have high standards when it comes to packaging your order, however mistakes can occur from time to time. While we also do our best to ensure quality products, sometimes there are issues with the manufacturers. Please accept our apologies if you have received an incorrect or defective item. Please return the item and we will ship out a replacement or issue a refund depending on your request.
*** We are pleased to offer a full refund of the postage costs incurred for returning an item in cases where the return is necessitated by an error on our part. This includes instances such as:
- When we have shipped you an incorrect item
- When the item received is damaged or defective.
For hygiene and quality assurance reasons, all sales are final. For damaged or defective goods, please provide picture or video proof within a week of receiving your products and refunds will be returned back accordingly.
To begin the process of returning a product, kindly send a request for return through firstname.lastname@example.org within 10 days of receiving the product and include the following information:
- your full name
- the date of your purchase
- your order number
- the name of the product
- the nature of the defect
- a picture of the product with its original packaging
RECEIVING YOUR REFUND
Please note that the return processing may take up to 10 days. Once we have evaluated and approved the returned item(s), you will receive a confirmation email which includes applicable sales tax (if any) but excludes any shipping fees.
Please ensure that your returned items satisfy the aforementioned conditions, as we reserve the right to decline a complete refund based on the returned condition.
Classique Nails Beauty Supply
3615 Weston Road
Toronto, Ontario, Canada